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Our Services

Product Sales & Consultation

We provide a range of modern and energy-efficient infrared stoves suitable for homes, restaurants, hostels, and small businesses.
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Our team offers personalized consultation to help you choose the right model based on your cooking needs, budget, and kitchen space. We clearly explain product features, safety functions, power consumption, and usage instructions before purchase.

Check  store location of every dzongkhag

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Customer Support & Assistance

Our friendly customer support team is always ready to assist you with:

  • Product inquiries
  • Order placement and tracking
  • Usage guidance
  • Troubleshooting issues
  • General questions about features and safety

We believe in fast responses and honest communication to ensure a smooth experience for every customer.

 After-Sales Service

Customer care does not end after purchase. We provide dependable after-sales service to help you keep your stove in perfect working condition.

  • Our after-sales services include:
  • Technical support
  • Minor issue resolution
  • Performance checks
  • Usage and safety advice

If you face any issue with your stove, our team will guide you step by step or arrange service support when needed.

Warranty Service


Every Druk Garden infrared stove comes with a 1-year warranty that covers manufacturing defects and technical faults under normal usage conditions.

  • During the warranty period, we provide:
  • Free inspection for covered issues
  • Repair or replacement of faulty parts
  • Professional service support

We aim to resolve warranty cases quickly and fairly to minimize inconvenience to our customers.

Installation & Usage Guidance


Although our infrared stoves are easy to use, we provide clear installation and usage guidance to ensure safe and proper operation.

  • This includes:
  • Setup instructions
  • Power and socket safety advice
  • Cookware compatibility guidance
  • Heat level control tips
  • Child lock and safety feature usage

Maintenance & Care Support

We help our customers extend the life of their stoves by providing maintenance and care advice, including:

  • Proper cleaning of the glass top
  • Safe storage practices
  • Tips to avoid surface damage
  • Do’s and don’ts for daily use
  • Regular care ensures long-lasting performance and safety.

Service Center & Spare Parts Availability

We operate a dedicated service center equipped with all essential spare parts to provide fast and reliable repairs and maintenance.

📍 Service Center Location: Changzamtog, Thimphu, Bhutan

  • At our service center, we offer:
  • Professional repair services
  • Genuine spare parts replacement
  • Warranty and non-warranty repairs
  • Quick diagnostics and servicing
  • Having a local service center ensures minimal downtime and complete peace of mind for our customers.

Nationwide Sales Network – All 20 Dzongkhags


Druk Garden products are available through a strong network of authorized shops and dealers across all 20 Dzongkhags of Bhutan.

  • This ensures that customers can:
  • Purchase our products easily near their location
  • Receive local support and guidance
  • Access warranty services through authorized sellers
  • Our nationwide presence makes Druk Garden a trusted and accessible brand throughout Bhutan.

 Delivery & Order Handling

We provide safe and reliable delivery services to ensure your stove reaches you in perfect condition.

  • Our delivery services include:
  • Secure packaging
  • Timely dispatch
  • Careful handling
  • Order status updates


Our Commitment

At Druk Garden, our mission is to make cooking faster, safer, and more energy-efficient for every home. We are dedicated to offering high-quality products backed by dependable service, honest support, and genuine care for our customers.

Your satisfaction is our priority.